About

Data Cleaning - Data Manipulation - Data Analysis - Data Visualization.

I am a dedicated and results-driven data analyst with a passion for removing barriers in raw data and transforming it into well-structured formats to discover meaningful insights. My expertise lies in leveraging a combination of SQL, Python, and Excel for data analysis, manipulation, and visualization, along with proficiency in tools like Power BI.
The projects presented in this portfolio showcase my ability to extract valuable information from complex datasets and highlight my skills in crafting effective SQL queries to extract and manipulate data, using Python for advanced analysis, and visualizing the results.

Refund Processing

PDF Data Extraction

Task-based
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call center

Reconciling refund processing workflows by extracting receipt data from PDFs through Python programming and reprocessing to determine if refunds/credits are warranted, and outputting to Excel for record keeping and exception review.

  • Data Extraction - Data Reporting - File Processing - Task Automation

Service Ticket Analysis

Process Improvement

Insight-based
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call center

Analyze the status of a company’s current IT service ticket handling system to determine and recommend where a new self-service app would best fit in to improve goal meet standards.

  • Data Analysis - Data Visualization