Service Ticket Analysis
Process Improvement

Analyze the status of a company’s current IT service ticket handling system to determine and recommend where a new self-service app would best fit in to improve goal meet standards.
Data Cleaning - Data Manipulation - Data Analysis - Data Visualization.
I am a dedicated and results-driven data analyst with a passion for removing barriers in raw data and transforming it into well-structured formats to discover meaningful insights. My expertise lies in leveraging a combination of SQL, Python, and Excel for data analysis, manipulation, and visualization, along with proficiency in tools like Power BI.
The projects presented in this portfolio showcase my ability to extract valuable information from complex datasets and highlight my skills in crafting effective SQL queries to extract and manipulate data, using Python for advanced analysis, and visualizing the results.
Process Improvement
Analyze the status of a company’s current IT service ticket handling system to determine and recommend where a new self-service app would best fit in to improve goal meet standards.
Data Manipulation - Exploration - Visualization
Wrangling marine litter collection data in Python to later summarize and present with Power BI dashboard.